Healthwatch Reading is an independent, statutory body which exists to ensure the voices of people who use health and social care services are listened to and responded to.
Healthwatch Reading monitors the quality of the Social Care, Health Care and Public Health Care, being commissioned and provided in Reading; it also monitors how all the people in Reading experience the quality of all aspects of the Care, which they receive.
Healthwatch holds quarterly meetings and events to gather feedback and shares this with NHS providers and commissioners of services.
For more information, contact the Healthwatch Reading Team on 0118 937 2295 or sign up to the monthly Healthwatch newsletter.
Healthwatch Reading survey: Why local people go to the emergency department: findings of a seven-day survey at the Royal Berkshire Hospital
Healthwatch Reading carried out a survey at the Royal Berkshire Hospital: Why local people go to the emergency department: findings of a seven-day survey at the Royal Berkshire Hospital.
The Berkshire West CCGs extend their thanks to Healthwatch Reading for undertaking this survey and for sharing their comprehensive report. The document includes a large amount of valuable information regarding the experience of patients attending the Emergency Department (ED) at the Royal Berkshire Hospital. The information provided is being used to support discussions with partner organisations across the health and social care system as part of our ongoing work to improve the quality of the services we commission. You can read our formal response from the Berkshire West CCGs here.