An alternative way of getting information is to contact the Patient Advice and Liaison Service (PALS)

PALS provides free, informal and confidential advice on local services and any complaints you may have. 

The Patient Advice and Liaison Service (PALS) provides free, informal, confidential help and advice for patients, carers and their families.

Patient Advice and Liaison Team (PACT),
King Edward VII Hospital,
St Leonards Road, Windsor,
Berkshire, SL4 3DP


Telephone 0300 123 6258

Opening Times:
Monday to Friday from 9am to 5pm (excluding Bank Holidays).

If you would like to give feedback or raise your concerns informally please call the Patient Advice and Liaison Service. We can provide information about local healthcare services, and aim to sort out problems quickly on your behalf in an informal, friendly manner. We also use your feedback to improve the quality of our services.

This service is provided by the NHS South, Central and West Commissioning Support Unit (CSU) on behalf of South Reading CCG.

If you have a concern about any aspect of the service you have received, please contact the organisation responsible for providing your care so that they can work with you to put things right.

You can also contact your local Clinical Commissioning Group – the doctors, nurses and NHS staff who plan and fund local health services.  

Other Local PALS information is available here

Every NHS Trust has a Patient Advice & Liaison Service (PALS).

To ensure that your enquiry is resolved promptly please contact the most appropriate PALS team directly.

  • If your enquiry is about services provided by the Royal Berkshire Hospital NHS Foundation Trust you can visit www.royalberkshire.nhs.uk. PALS can be contacted on 0118 322 8338 or by email at .
  • If your concern relates to community or mental health services provided by Berkshire Healthcare NHS Foundation Trust you can visit their website at www.berkshirehealthcare.nhs.uk. PALS can be contacted on 0118 960 5027. 
  • For enquiries about South Central Ambulance Services you can contact their PALS team by ringing 0300 123 9280  or by email at: .

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